This warranty only applies if you have purchased a Virtual Fitness Training System directly from Just Add VR Ltd.

Just Add VR Ltd warrants its products to be free of defects in material and workmanship under normal use and service for a period of 1 year from the date of purchase.

Just Add VR Ltd's sole obligation with respect to claims of non-conformance made within the one (1) year warranty period described above shall be, at its option, to repair or replace any item of Equipment that Just Add VR Ltd, in its sole discretion, determines to be defective. Consumable items, including Hand Controller Batteries, are not covered by this warranty and will be chargeable. The Customer shall obtain a Return Merchandise Authorization (RMA) number from Just Add VR Ltd prior to returning any Equipment to Just Add VR Ltd under this warranty by contacting Technical Support at Just Add VR Ltd (Tel. +44 (0)7976 794753).

The Customer shall prepay all postage/courier/shipping and packaging/crating charges for any Equipment returned and collected from Just Add VR Ltd for warranty service. All returns require a dated proof of purchase and a letter/email explaining the problem. Just Add VR Ltd will not be responsible for items returned without an RMA or improperly packaged. Replacement Equipment shall be new or like new in performance and shall be warranted for the remaining duration of the warranty term of the non-conforming Equipment. All replaced Equipment shall become the property of Just Add VR Ltd. Any claims of defects not made within such one (1) year period shall be deemed waived by the Customer.

Just Add VR Ltd's warranty obligations hereunder are expressly conditioned upon (i.) the Products being properly installed, used and maintained at all times by the Customer; (ii). The Products not being subject to unusual mechanical stress or unusual electrical or environmental conditions or other acts of God; (iii.) the Products not being subjected to misuse, accident or any unauthorized installation/deinstallation by the Customer or other third party; (iv.) the Products not being altered or modified in an unauthorized manner, unless approved in writing or otherwise performed by Just Add VR Ltd and (v.) the Customer promptly installing all Product revisions that have been released for such Products by Just Add VR Ltd throughout the warranty term. Just Add VR Ltd does not warrant that the Products will operate in any specific combination that may be selected for use by the Customer or that the operation of the Products will be uninterrupted or error free, or that all non-conformance or defects will be remedied. Additionally, Just Add VR Ltd shall have no warranty obligations for any failure of the Products to conform to the applicable product specifications resulting from the combination of any Product(s) with hardware and/or software not supplied by Just Add VR Ltd. If it is determined that any Product(s) reported as defective or non-conforming by the Customer during the warranty period is not defective or non-conforming, Just Add VR Ltd, may, at its option, charge the Customer for any labour provided and expenses incurred by Just Add VR Ltd in connection with such determination, at Just Add VR Ltd's then current rates. THE WARRANTIES OF Just Add VR Ltd AND REMEDIES OF CUSTOMER SET FORTH IN THIS SECTION ARE EXCLUSIVE AND ARE GIVEN BY Just Add VR Ltd AND ACCEPTED BY THE CUSTOMER IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL SUCH OTHER WARRANTIES BEING HEREBY EXPRESSLY AND UNEQUIVOCALLY DISCLAIMED BY Just Add VR Ltd AND WAIVED BY THE CUSTOMER.